Refund policy

Return, Refunds & Exchanges Policy

All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/ returns. Please keep in mind that colors will appear different on individuals depending on skin tone and lip pigmentation. Items will not be replaced or exchanged for this reason. Please keep in mind once the order is placed we are unable to make any changes to it. reserves the right to refuse any returns at any time. For customer service inquiries only, please email Our Customer Service team is available M-F 8am - 5pm PST. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue. *Please note after 14 days of your purchase we will not able to assist you with any issues that you are having with your order. Customer will be responsible for paying any return postage. Return address is below: ATTN: Luv Prism Cosmetics 8110 Madison Ave, Unit#1, Fair Oaks, CA 95628